📄 Return & Refund Policy

Effective Date: July 2026

At TARVOXA, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

🔄 Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• 📦 The product must be unused and in its original condition.
• 🏷️ All original packaging, accessories, and inserts must be included.
• 🧾 Proof of purchase or order number is required.

❌ Non-Returnable Items

Returns will not be accepted if:

• The product has been used or damaged by the customer.
• The item is returned without its original packaging.
• The return request is made after 7 days of delivery.

💰 Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

• 💳 Your refund will be processed within 5–7 business days.
• Refunds will be issued through the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.

🔄 Exchanges

We gladly replace products that arrive:

• ✅ Damaged
• ✅ Defective
• ✅ Incorrect due to our error

Please contact us within 48 hours of receiving your order and include clear photos or videos of the issue.

🚚 Return Shipping

• If the return is due to our mistake (wrong or defective product), TARVOXA will cover the return shipping costs.
• If the return is for any other reason, the customer is responsible for the shipping charges.

📞 Need Help?

If you have any questions regarding returns or refunds, please contact us.

📧 Email: info@tarvoxa.com

📱 WhatsApp: +92 XXX XXX XXXX

🕒 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (PKT)