Shipping policy
📦 Shipping Policy
Effective Date: July 2026
At TARVOXA, we're committed to delivering your order quickly, safely, and securely. Please review our shipping policy below.
🚚 Shipping Coverage
We currently deliver across Pakistan.
📍 Whether you're in Karachi, Lahore, Islamabad, Peshawar, Quetta, or any other city, we've got you covered.
⏱️ Order Processing
- 📦 Orders are processed within 1–2 business days.
- ✅ Orders placed on weekends or public holidays will be processed on the next working day.
- 📱 You may receive an order confirmation call or message before dispatch.
🚛 Delivery Time
Estimated delivery times:
- 🏙️ Major Cities: 2–4 Business Days
- 🌍 Other Cities & Remote Areas: 3–7 Business Days
Delivery times may vary during holidays, sales, or due to courier delays.
💳 Payment Methods
We currently offer:
- 💵 Cash on Delivery (COD)
- 💳 Online Payment (where available)
💰 Shipping Charges
- 🚚 Free Shipping on orders above PKR 5,000.
- 📦 Standard shipping charges apply to orders below the minimum free shipping amount.
(You can update the free shipping threshold anytime from your Shopify settings.)
📦 Order Tracking
Once your order has been shipped:
- 📩 You'll receive a tracking number via SMS, email, or WhatsApp (if available).
- 🚚 Track your order directly through the courier's tracking system.
📍 Delivery Address
Please ensure your shipping address and phone number are accurate before placing your order.
TARVOXA is not responsible for delays or failed deliveries caused by incorrect customer information.
❌ Failed Deliveries
If a delivery attempt fails because:
- 🚫 The customer is unavailable.
- 📞 The provided phone number is unreachable.
- 📍 The shipping address is incorrect.
The order may be cancelled or returned to us.
📦 Damaged or Missing Items
If your order arrives damaged or incomplete:
- 📸 Take clear photos of the package and products.
- 📞 Contact us within 48 hours of receiving your order.
We'll work quickly to resolve the issue.
📞 Contact Us
If you have any shipping-related questions, feel free to reach out.
📧 Email: support@tarvoxa.com
📱 WhatsApp: +92 XXX XXX XXXX
🕒 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (PKT)